Refunds.

Effective 13 May 2026 · v 1.0

Trial

The first 30 days are free. We never charge during the trial. If you don't upgrade, you auto-roll onto the free plan; nothing breaks, nothing locks.

Monthly plans

Cancel any time from /app/settings/billing. The current month runs out, then the subscription stops. We do not pro-rate part-months. If you cancel within 7 days of your first paid month and you have not closed more than 50 orders in that window, we will refund that month in full — email billing@radius.example.

Annual plans

Cancel any time. We refund the unused months on a pro-rata basis for up to the first 30 days of the term; after that, we refund the remainder of the current quarter only. Refunds are sent to the original Razorpay payment method within 7 working days.

Outages

If Radius is materially unavailable for more than 24 consecutive hours during a paid billing period, request a pro-rated credit from billing@radius.example within 30 days. Credits are applied to your next invoice.

What we do not refund

• Transaction fees that Razorpay or your bank charged you
• The free plan (it is free)
• Periods during which your account was suspended for terms violations

Disputes

We'd much rather just sort it out by email. Reach billing@radius.example first. If we cannot agree, the dispute is subject to Bengaluru, Karnataka jurisdiction per our Terms.